NM
Noxolo M
1 reviews | Active since May 2017
11 May 2026, 11:48
Metro Connect Fibre
I have never seen such a lousy and useless company , they keep on letting you speak to sue or what ever that robots names is . its not help full on the 2 May my Wifi Disconnected , i have been loggin tickets tryign to be assisted to no avail shame .. can someone who knows what is wrong with this network be able to assist . *** i hopeim going to be credited with the 9 day that i have loosed
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
11 May 2026, 13:51Dear Noxolo
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that your query is currently with our Maintenance Department. We have requested the contractor to contact you urgently to arrange an appointment and resolve the issue.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that your query is currently with our Maintenance Department. We have requested the contractor to contact you urgently to arrange an appointment and resolve the issue.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 May 2026, 13:51
Official
Dear Noxolo
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that your query is currently with our Maintenance Department. We have requested the contractor to contact you urgently to arrange an appointment and resolve the issue.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that your query is currently with our Maintenance Department. We have requested the contractor to contact you urgently to arrange an appointment and resolve the issue.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NM
Noxolo M's updateReviewer Update
11 May 2026, 13:52I would appreciate that . so are you guys goign to credit me for the 9 days that i have lost in being connected to the server
NM
Noxolo M's update11 May 2026, 13:52
Reviewer Update
I would appreciate that . so are you guys goign to credit me for the 9 days that i have lost in being connected to the server
MetroFibre Networx's replyOfficial
11 May 2026, 13:56Good Day
A credit investigation can be conducted on the account once the service has been restored.
A credit investigation can be conducted on the account once the service has been restored.
MetroFibre Networx's reply11 May 2026, 13:56
Official
Good Day
A credit investigation can be conducted on the account once the service has been restored.
A credit investigation can be conducted on the account once the service has been restored.
NM
Noxolo M's updateReviewer Update
13 May 2026, 08:13Still not assistance from your side , im still waiting to be contacted, someone who come out and check for the wifi
NM
Noxolo M's update13 May 2026, 08:13
Reviewer Update
Still not assistance from your side , im still waiting to be contacted, someone who come out and check for the wifi
NM
Noxolo M's updateReviewer Update
13 May 2026, 14:316 hours later on , close to 11 days since I was connected . No call no communication
NM
Noxolo M's update13 May 2026, 14:31
Reviewer Update
6 hours later on , close to 11 days since I was connected . No call no communication