LS
Lucy S
1 reviews | Active since Dec 2025
01 Dec 2025, 13:22
Metrfiber Go more like NO.
Paid for the metrfiber Go online on the 7th of November it's still not installed. Two tickets logged and I have spent more in phoning Metrfiber than it cost for the promotion and still have not heard back from them. This is just a NO, take money upfront then totally ignore customers. You get a 0
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
01 Dec 2025, 13:47Hi Lucy
Thank you for bringing this to our attention, and I sincerely apologize for the extremely poor experience you’ve had with your MetroFibre Go installation. Waiting this long without any feedback after making payment is completely unacceptable, and I understand your frustration.
Please know that this is not the level of service we aim to provide. Your concern has now been escalated for urgent review, and our team will prioritise your installation and reach out to you with an update.
Thank you for your patience, and once again, we apologise for the inconvenience caused. We are committed to resolving this matter as quickly as possible.
Kind regards
Phindile Msokwini
MetroFibre Complaints & Escalations Team
Thank you for bringing this to our attention, and I sincerely apologize for the extremely poor experience you’ve had with your MetroFibre Go installation. Waiting this long without any feedback after making payment is completely unacceptable, and I understand your frustration.
Please know that this is not the level of service we aim to provide. Your concern has now been escalated for urgent review, and our team will prioritise your installation and reach out to you with an update.
Thank you for your patience, and once again, we apologise for the inconvenience caused. We are committed to resolving this matter as quickly as possible.
Kind regards
Phindile Msokwini
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply01 Dec 2025, 13:47
Official
Hi Lucy
Thank you for bringing this to our attention, and I sincerely apologize for the extremely poor experience you’ve had with your MetroFibre Go installation. Waiting this long without any feedback after making payment is completely unacceptable, and I understand your frustration.
Please know that this is not the level of service we aim to provide. Your concern has now been escalated for urgent review, and our team will prioritise your installation and reach out to you with an update.
Thank you for your patience, and once again, we apologise for the inconvenience caused. We are committed to resolving this matter as quickly as possible.
Kind regards
Phindile Msokwini
MetroFibre Complaints & Escalations Team
Thank you for bringing this to our attention, and I sincerely apologize for the extremely poor experience you’ve had with your MetroFibre Go installation. Waiting this long without any feedback after making payment is completely unacceptable, and I understand your frustration.
Please know that this is not the level of service we aim to provide. Your concern has now been escalated for urgent review, and our team will prioritise your installation and reach out to you with an update.
Thank you for your patience, and once again, we apologise for the inconvenience caused. We are committed to resolving this matter as quickly as possible.
Kind regards
Phindile Msokwini
MetroFibre Complaints & Escalations Team
LS
Lucy S's updateReviewer Update
05 Dec 2025, 15:06Sadly MetroGo is still a No. Metrofibre were quick to respond, finally got an order number for installation but we are one day and counting over the 72 hours they promised and the weekend is here so it will be another 48 hours minimum. 30 days and nothing to show for my payment.
Bad show Metrofibre you just can't seem to do one simple installation.
Bad show Metrofibre you just can't seem to do one simple installation.
LS
Lucy S's update05 Dec 2025, 15:06
Reviewer Update
Sadly MetroGo is still a No. Metrofibre were quick to respond, finally got an order number for installation but we are one day and counting over the 72 hours they promised and the weekend is here so it will be another 48 hours minimum. 30 days and nothing to show for my payment.
Bad show Metrofibre you just can't seem to do one simple installation.
Bad show Metrofibre you just can't seem to do one simple installation.
MetroFibre Networx's replyOfficial
05 Dec 2025, 22:23Dear Lucy,
Thank you for your patience and cooperation as we worked to address your concerns.
We can confirm that the previously active service at your address, which was preventing your new service order from progressing, has now been terminated. The line is now available for your order to proceed.
The matter has been raised with our Installation Management team to ensure your connection is completed without further delay.
We appreciate your understanding and patience as we work to get you connected.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation as we worked to address your concerns.
We can confirm that the previously active service at your address, which was preventing your new service order from progressing, has now been terminated. The line is now available for your order to proceed.
The matter has been raised with our Installation Management team to ensure your connection is completed without further delay.
We appreciate your understanding and patience as we work to get you connected.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Dec 2025, 22:23
Official
Dear Lucy,
Thank you for your patience and cooperation as we worked to address your concerns.
We can confirm that the previously active service at your address, which was preventing your new service order from progressing, has now been terminated. The line is now available for your order to proceed.
The matter has been raised with our Installation Management team to ensure your connection is completed without further delay.
We appreciate your understanding and patience as we work to get you connected.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation as we worked to address your concerns.
We can confirm that the previously active service at your address, which was preventing your new service order from progressing, has now been terminated. The line is now available for your order to proceed.
The matter has been raised with our Installation Management team to ensure your connection is completed without further delay.
We appreciate your understanding and patience as we work to get you connected.
Best regards,
Marilize
MetroFibre Complaints & Escalations
LS
Lucy S's updateReviewer Update
08 Dec 2025, 12:50It's now Monday, I've still not been contacted by anyone to install my Fibre. To anyone considering Metrofibre this is a testament to the truly appalling service you can expect. Please no more hollow apologies just get my Fibre that I paid upfront for 32 days ago installed!!!!!!!!!
LS
Lucy S's update08 Dec 2025, 12:50
Reviewer Update
It's now Monday, I've still not been contacted by anyone to install my Fibre. To anyone considering Metrofibre this is a testament to the truly appalling service you can expect. Please no more hollow apologies just get my Fibre that I paid upfront for 32 days ago installed!!!!!!!!!