Metre fibre you are failing in customer service

I have been waiting for a technician to come replace an adapter for the past week, one turn back because of policies and procedures that were never followed at inception or at installation. I have paid for my fibre that I don’t even have access to. What can take a department a week and to just an address change. I work from home and I’m streaming, so no TV for mt kids for the past 2 weeks. This is just an inconvenience.