AS
Andre S
1 reviews | Active since Apr 2026
03 Jan 2022, 15:25
MertoFibre Service FTTH
The first 10 months, I never had any issues!
Then something changed and now for over a month, I have been trying to have my connectivity issues corrected. These have been numerous different problems!
I was asked to raise tickets, which I did, but that's where it ends, no-one calls you back to ask if all is working!,
I had to call each time to follow up! (Great Customer Service this)
I could not recommend MetroFibre to anyone, and I work in the IT industry
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
03 Jan 2022, 15:35Good day Andre
We trust you are well.
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received.
We do understand your frustration as our client but we promise to resolve any issue that you might be experiencing with your fibre connection.
Please expect a call from one of our agents to assist you.
Kind Regards
MetroFibre
We trust you are well.
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received.
We do understand your frustration as our client but we promise to resolve any issue that you might be experiencing with your fibre connection.
Please expect a call from one of our agents to assist you.
Kind Regards
MetroFibre
MetroFibre Networx's reply03 Jan 2022, 15:35
Official
Good day Andre
We trust you are well.
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received.
We do understand your frustration as our client but we promise to resolve any issue that you might be experiencing with your fibre connection.
Please expect a call from one of our agents to assist you.
Kind Regards
MetroFibre
We trust you are well.
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received.
We do understand your frustration as our client but we promise to resolve any issue that you might be experiencing with your fibre connection.
Please expect a call from one of our agents to assist you.
Kind Regards
MetroFibre
AS
Andre S's updateReviewer Update
06 Jan 2022, 11:26There are 28 houses in our estate, 20 use MetroFibre in one way or another, either direct or thru a third party, and we are not happy
We will start looking for an alternative
We will start looking for an alternative
AS
Andre S's update06 Jan 2022, 11:26
Reviewer Update
There are 28 houses in our estate, 20 use MetroFibre in one way or another, either direct or thru a third party, and we are not happy
We will start looking for an alternative
We will start looking for an alternative
MetroFibre Networx's replyOfficial
06 Jan 2022, 18:21Good Day Andre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kind Regards
MetroFibre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kind Regards
MetroFibre
MetroFibre Networx's reply06 Jan 2022, 18:21
Official
Good Day Andre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kind Regards
MetroFibre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kind Regards
MetroFibre
AS
Andre S's updateReviewer Update
10 Jan 2022, 13:32And yet again we have no line!
AS
Andre S's update10 Jan 2022, 13:32
Reviewer Update
And yet again we have no line!