KP
Kim P
1 reviews | Active since Apr 2025
01 Apr 2025, 16:33
****mers.
Hi i would like to know why am i over billed the fibre was connected on the 28th of Febrauary i then used it for a month i received the bill which was R999 After paying an hour ago im refreshing my statement its showing R499 How is that possible so that means for the month of February which i used it for day im billed R500 This is bull**** and i cant even get hold of them.
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Replies (2)KP
Kim P's updateReviewer Update
01 Apr 2025, 16:41Im very disapointed in your services.
KP
Kim P's update01 Apr 2025, 16:41
Reviewer Update
Im very disapointed in your services.
MetroFibre Networx's replyOfficial
01 Apr 2025, 16:50Dear Kim,
Thank you for bringing your concerns to our attention.
We understand the importance of billing accuracy, and we will ensure that our Finance team reviews and resolves this matter as soon as possible. Your concerns have been escalated for further investigation, and we will provide feedback once we have clarity on the charges. Please don't hesitate to reach out should you require any further assistance.
Best Regards
Marilize
MetroFibre Social Media & Escalations
Thank you for bringing your concerns to our attention.
We understand the importance of billing accuracy, and we will ensure that our Finance team reviews and resolves this matter as soon as possible. Your concerns have been escalated for further investigation, and we will provide feedback once we have clarity on the charges. Please don't hesitate to reach out should you require any further assistance.
Best Regards
Marilize
MetroFibre Social Media & Escalations
MetroFibre Networx's reply01 Apr 2025, 16:50
Official
Dear Kim,
Thank you for bringing your concerns to our attention.
We understand the importance of billing accuracy, and we will ensure that our Finance team reviews and resolves this matter as soon as possible. Your concerns have been escalated for further investigation, and we will provide feedback once we have clarity on the charges. Please don't hesitate to reach out should you require any further assistance.
Best Regards
Marilize
MetroFibre Social Media & Escalations
Thank you for bringing your concerns to our attention.
We understand the importance of billing accuracy, and we will ensure that our Finance team reviews and resolves this matter as soon as possible. Your concerns have been escalated for further investigation, and we will provide feedback once we have clarity on the charges. Please don't hesitate to reach out should you require any further assistance.
Best Regards
Marilize
MetroFibre Social Media & Escalations