MJ
Mamello J
1 reviews | Active since Dec 2016
30 Apr 2026, 08:15
****mers
Horrible ****mers. I made a payment and enquired when cancelling my WiFi. They confirmed that my account is up to date. And I gave 30 days notice. They are now saying I must pay and I don’t know for what. And they are sending a new email instead of carrying on from the previous email they confirmed receipt of my payment
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MetroFibre Networx's replyOfficial
30 Apr 2026, 08:19Dear Mamello Jafta,
Thank you for bringing this to our attention.
Your experience regarding the billing and communication has been noted, and the situation you’ve described is not the standard we aim to provide. We understand how frustrating it is to receive conflicting information after being advised that your account was up to date and after submitting your 30-day notice.
We will review your account, including the payment made, the cancellation request, and all related correspondence, to clarify the charges being reflected.
A detailed breakdown of your account and a clear confirmation of the balance will be provided once the review is complete.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
Your experience regarding the billing and communication has been noted, and the situation you’ve described is not the standard we aim to provide. We understand how frustrating it is to receive conflicting information after being advised that your account was up to date and after submitting your 30-day notice.
We will review your account, including the payment made, the cancellation request, and all related correspondence, to clarify the charges being reflected.
A detailed breakdown of your account and a clear confirmation of the balance will be provided once the review is complete.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Apr 2026, 08:19
Official
Dear Mamello Jafta,
Thank you for bringing this to our attention.
Your experience regarding the billing and communication has been noted, and the situation you’ve described is not the standard we aim to provide. We understand how frustrating it is to receive conflicting information after being advised that your account was up to date and after submitting your 30-day notice.
We will review your account, including the payment made, the cancellation request, and all related correspondence, to clarify the charges being reflected.
A detailed breakdown of your account and a clear confirmation of the balance will be provided once the review is complete.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
Your experience regarding the billing and communication has been noted, and the situation you’ve described is not the standard we aim to provide. We understand how frustrating it is to receive conflicting information after being advised that your account was up to date and after submitting your 30-day notice.
We will review your account, including the payment made, the cancellation request, and all related correspondence, to clarify the charges being reflected.
A detailed breakdown of your account and a clear confirmation of the balance will be provided once the review is complete.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations