NV
Norah V
1 reviews | Active since Jul 2024
24 May 2025, 02:05
****mers
Worse service ever, they nothing but ****mers I have been waiting for my refund since February since I submitted everything that was required. 31 days turned in to decades. Wow
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Replies (1)
MetroFibre Networx's replyOfficial
24 May 2025, 07:57Dear Norah Vilankuly
Thank you for reaching out and sharing your experience. We completely understand how frustrating this situation has been, and it’s clear we’ve fallen short of your expectations—and our own standards.
Your refund delay is not the experience we intend to provide, especially after you've submitted everything required in February. We're actively reviewing your case to ensure it receives the attention it deserves and to get this resolved as quickly as possible.
We truly appreciate your patience, and we’ll be following up shortly with an update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience. We completely understand how frustrating this situation has been, and it’s clear we’ve fallen short of your expectations—and our own standards.
Your refund delay is not the experience we intend to provide, especially after you've submitted everything required in February. We're actively reviewing your case to ensure it receives the attention it deserves and to get this resolved as quickly as possible.
We truly appreciate your patience, and we’ll be following up shortly with an update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 May 2025, 07:57
Official
Dear Norah Vilankuly
Thank you for reaching out and sharing your experience. We completely understand how frustrating this situation has been, and it’s clear we’ve fallen short of your expectations—and our own standards.
Your refund delay is not the experience we intend to provide, especially after you've submitted everything required in February. We're actively reviewing your case to ensure it receives the attention it deserves and to get this resolved as quickly as possible.
We truly appreciate your patience, and we’ll be following up shortly with an update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience. We completely understand how frustrating this situation has been, and it’s clear we’ve fallen short of your expectations—and our own standards.
Your refund delay is not the experience we intend to provide, especially after you've submitted everything required in February. We're actively reviewing your case to ensure it receives the attention it deserves and to get this resolved as quickly as possible.
We truly appreciate your patience, and we’ll be following up shortly with an update.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations