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Philisiwe M
1 reviews | Active since Jan 2026
07 Jan 2026, 17:49
****mers
Do not use these people !!! They dont answer calls , emails , WhatsApp and social media messages. They are trained to just ignore!!! They just take your money and ignore you . Hi metro fibre asswholes I want my money back and want nothing to do with your services. I have been ****en wasting my airtime calling you . Useless network!!!
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Replies (1)
MetroFibre Networx's replyOfficial
07 Jan 2026, 18:33Dear Philisiwe
Thank you for bringing your concerns to our attention.
We acknowledge your feedback regarding the difficulty in reaching us and the impact this has had on your experience. We would like to advise that your complaint has been escalated, and we have requested the relevant department to urgently assist you and investigate the matter further.
This is certainly not the level of service we aim to provide, and your comments have been noted for internal review. Our team is actively following up to ensure that your query is addressed and that you receive the necessary feedback.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We acknowledge your feedback regarding the difficulty in reaching us and the impact this has had on your experience. We would like to advise that your complaint has been escalated, and we have requested the relevant department to urgently assist you and investigate the matter further.
This is certainly not the level of service we aim to provide, and your comments have been noted for internal review. Our team is actively following up to ensure that your query is addressed and that you receive the necessary feedback.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Jan 2026, 18:33
Official
Dear Philisiwe
Thank you for bringing your concerns to our attention.
We acknowledge your feedback regarding the difficulty in reaching us and the impact this has had on your experience. We would like to advise that your complaint has been escalated, and we have requested the relevant department to urgently assist you and investigate the matter further.
This is certainly not the level of service we aim to provide, and your comments have been noted for internal review. Our team is actively following up to ensure that your query is addressed and that you receive the necessary feedback.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We acknowledge your feedback regarding the difficulty in reaching us and the impact this has had on your experience. We would like to advise that your complaint has been escalated, and we have requested the relevant department to urgently assist you and investigate the matter further.
This is certainly not the level of service we aim to provide, and your comments have been noted for internal review. Our team is actively following up to ensure that your query is addressed and that you receive the necessary feedback.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations