BC
Boitumelo C
1 reviews | Active since Sept 2018
20 Mar 2025, 14:48
Mediocre service
They claim that the service is prepaid but they charge even for the month you were not connected. I tried to reach out and the matter was not resolved, instead of resolving the issue they suspected me even when I shared proof that I have paid.
January I was charged twice,I paid and suddenly they expect me to pay the new account twice AGAIN.
This is a mediocre service,no communication whatsoever during disconnections,they wait for clients to complain first before they can give an update.
I wouldn't recommend Metrofibre to anyone at all.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
20 Mar 2025, 15:35Dear Boitumelo
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced regarding your billing and service suspension. We understand how important it is to have clear and accurate billing, and we apologise for any confusion or lack of communication on this matter.
Please be assured that we have escalated your query to the Finance Department, who are actively investigating your account. We will keep you updated on their findings and provide feedback as soon as possible.
Your concerns are important to us, and we appreciate your patience while we work toward a resolution. If you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced regarding your billing and service suspension. We understand how important it is to have clear and accurate billing, and we apologise for any confusion or lack of communication on this matter.
Please be assured that we have escalated your query to the Finance Department, who are actively investigating your account. We will keep you updated on their findings and provide feedback as soon as possible.
Your concerns are important to us, and we appreciate your patience while we work toward a resolution. If you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Mar 2025, 15:35
Official
Dear Boitumelo
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced regarding your billing and service suspension. We understand how important it is to have clear and accurate billing, and we apologise for any confusion or lack of communication on this matter.
Please be assured that we have escalated your query to the Finance Department, who are actively investigating your account. We will keep you updated on their findings and provide feedback as soon as possible.
Your concerns are important to us, and we appreciate your patience while we work toward a resolution. If you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced regarding your billing and service suspension. We understand how important it is to have clear and accurate billing, and we apologise for any confusion or lack of communication on this matter.
Please be assured that we have escalated your query to the Finance Department, who are actively investigating your account. We will keep you updated on their findings and provide feedback as soon as possible.
Your concerns are important to us, and we appreciate your patience while we work toward a resolution. If you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
BC
Boitumelo C's updateReviewer Update
20 Mar 2025, 15:52Hi Siboniso
I have reached out so many times and I keep getting the same response. How is this prepaid but it accumulates? I am really tired of reaching out because it's been three months already and there's no solution.
Now I am suspended without warning,mind you I work from home,that makes me an *********** employee,last Friday connection had issues and was restored on Saturday,I was unable to work on Friday and that still makes me an *********** person,I am really tired of logging in tickets monthly.
I have reached out so many times and I keep getting the same response. How is this prepaid but it accumulates? I am really tired of reaching out because it's been three months already and there's no solution.
Now I am suspended without warning,mind you I work from home,that makes me an *********** employee,last Friday connection had issues and was restored on Saturday,I was unable to work on Friday and that still makes me an *********** person,I am really tired of logging in tickets monthly.
BC
Boitumelo C's update20 Mar 2025, 15:52
Reviewer Update
Hi Siboniso
I have reached out so many times and I keep getting the same response. How is this prepaid but it accumulates? I am really tired of reaching out because it's been three months already and there's no solution.
Now I am suspended without warning,mind you I work from home,that makes me an *********** employee,last Friday connection had issues and was restored on Saturday,I was unable to work on Friday and that still makes me an *********** person,I am really tired of logging in tickets monthly.
I have reached out so many times and I keep getting the same response. How is this prepaid but it accumulates? I am really tired of reaching out because it's been three months already and there's no solution.
Now I am suspended without warning,mind you I work from home,that makes me an *********** employee,last Friday connection had issues and was restored on Saturday,I was unable to work on Friday and that still makes me an *********** person,I am really tired of logging in tickets monthly.
MetroFibre Networx's replyOfficial
20 Mar 2025, 15:55Dear Boitumelo
We do understand the frustration. We will ensure that it is resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We do understand the frustration. We will ensure that it is resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Mar 2025, 15:55
Official
Dear Boitumelo
We do understand the frustration. We will ensure that it is resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We do understand the frustration. We will ensure that it is resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
BC
Boitumelo C's updateReviewer Update
23 Mar 2025, 09:13Hi Siboniso
Clearly I get attention only when I am on this site, I have sent countless emails but no one replies to my emails,since the 21st I have shared all proofs of payments,I have shared bank statement screenshots to prove that I do not owe any amount, however till this day my connection is still suspended, please bare in mind that I paid using my hard earned money, the time that I am suspended while up to date with payments will clearly not be compensated, so better do right by me or refund me.
Clearly I get attention only when I am on this site, I have sent countless emails but no one replies to my emails,since the 21st I have shared all proofs of payments,I have shared bank statement screenshots to prove that I do not owe any amount, however till this day my connection is still suspended, please bare in mind that I paid using my hard earned money, the time that I am suspended while up to date with payments will clearly not be compensated, so better do right by me or refund me.
BC
Boitumelo C's update23 Mar 2025, 09:13
Reviewer Update
Hi Siboniso
Clearly I get attention only when I am on this site, I have sent countless emails but no one replies to my emails,since the 21st I have shared all proofs of payments,I have shared bank statement screenshots to prove that I do not owe any amount, however till this day my connection is still suspended, please bare in mind that I paid using my hard earned money, the time that I am suspended while up to date with payments will clearly not be compensated, so better do right by me or refund me.
Clearly I get attention only when I am on this site, I have sent countless emails but no one replies to my emails,since the 21st I have shared all proofs of payments,I have shared bank statement screenshots to prove that I do not owe any amount, however till this day my connection is still suspended, please bare in mind that I paid using my hard earned money, the time that I am suspended while up to date with payments will clearly not be compensated, so better do right by me or refund me.
MetroFibre Networx's replyOfficial
23 Mar 2025, 10:06 Thank you for reaching out, and I sincerely apologize for the ongoing inconvenience you’ve experienced. I want to assure you that we have escalated your query to our finance team for immediate attention. We understand the frustration caused by the lack of response and the suspension of your connection, despite your timely payments and the supporting documentation you’ve provided. We take this matter seriously and are committed to resolving it as quickly as possible. We appreciate your patience and understanding as we work to address your concerns. Rest assured, we are doing everything we can to ensure that this issue is rectified. If you have any further questions or need additional assistance, please don't hesitate to contact us.
MetroFibre Networx's reply23 Mar 2025, 10:06
Official
Thank you for reaching out, and I sincerely apologize for the ongoing inconvenience you’ve experienced. I want to assure you that we have escalated your query to our finance team for immediate attention. We understand the frustration caused by the lack of response and the suspension of your connection, despite your timely payments and the supporting documentation you’ve provided. We take this matter seriously and are committed to resolving it as quickly as possible. We appreciate your patience and understanding as we work to address your concerns. Rest assured, we are doing everything we can to ensure that this issue is rectified. If you have any further questions or need additional assistance, please don't hesitate to contact us.