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wagieda L

1 reviews | Active since Jan 2014

01 Jul 2025, 08:16

MARILIZE MY LINE IS CUT...WHY???????????

WHY WAS MY LINE CUTT????????? I WANT MARILIZE TO CALL ME ASAP!!!!!!!!!!!!! THIS IS JUST NONSENSE

0
Replies (7)
wL
wagieda L's update01 Jul 2025, 08:18
Reviewer Update
I have said that I work from home so how am I suppose to work when this issue is YOUR FINANCE DEPARTMENTS FAULT SO WHY IS MY LINE BEING CIT OFF???????????????????/
wL
wagieda L's update01 Jul 2025, 08:18
Reviewer Update
FOR MORE THAN AMONTH THIS HAS BEEN GOING ON AND THE ISSUE IS STILL NOT
RESOLVED !!!!!!!!!!!!!!!!!!!!
wL
wagieda L's update01 Jul 2025, 08:36
Reviewer Update
I WAS TOLD THAT MY INTERNET WILL NOT BE CUTT AND THE ISSUE WILL BE RESOLVED AND THIS WAS ON FRIDAY 30 JUNE AT 9:54 AM BUT AGAIN MY LINE HAS BEEN CUTT FOR THE SECOND MONTH WHEN THIS IS NOT MY FAULT
MetroFibre Networx
MetroFibre Networx's reply01 Jul 2025, 08:38
Official
Dear Wagieda,

Thank you for reaching out and for your patience as we work to address your concerns.

We understand your frustration and would like to assure you that the matter has been escalated to our Finance Team for urgent review. We will be in touch shortly to provide you with feedback and the necessary assistance.

Best regards,
Marilize
MetroFibre Complaints & Escalations
wL
wagieda L's update01 Jul 2025, 09:10
Reviewer Update
can someone please look at the last email I sent on ticket 759411 it was sent at 9:01am
wL
wagieda L's update01 Jul 2025, 10:02
Reviewer Update
My line has been restored, and I hope the debit order will come off as it should. This issue has been resolved for now.
MetroFibre Networx
MetroFibre Networx's reply01 Jul 2025, 10:29
Official
Hi Wagieda

Thank you for confirming that your line has been restored — we’re glad to hear that the issue has been resolved for now.

Please rest assured that the debit order will be actioned as expected. If you experience any further issues or have questions, don’t hesitate to reach out. 

We’re always here to assist.

Kind regards,
Phindile 
Complaints & Escalations team leader 
Metrofibre Networx