CN
Chantal N

1 reviews | Active since Jun 2020

05 Jun 2020, 19:48

Magical support services

I signed up to MetroFibre during the lockdown. The sales support by Amelia van Abo and her colleagues has been personal and very supportive throughout. A few days ago my line went down, and the technical support team did not pick up personal query. I contacted Amelia directly and over the course of these past 2 days, she followed up and weaved magic to fix the problem. I was first told by sales support someone can only fix it on Mondqy, but Amelia somehow.managed to get a team here within hours. Its saved me days of work! She is definitely a magician, a kind and respectful support whenever I have needed it even if the questions asked where not her direct responsiblity. I am most grateful.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply10 Jun 2020, 14:56
Official
Dear Chantal

Thank you so much for your message! We strive to serve our customers with loyalty and efficiency and we are glad we could assist you in a prompt manner!

We hope you enjoy many more satisfying years with MetroFibre!

Thanks,
The MetroFibre Team

Best regards,