AM
Amdre M
1 reviews | Active since Apr 2019
09 Apr 2026, 22:32
Low speed
After joining Metrofibre November2025 up till now could not get near the speed i am paying ,now getting 2,5mb paying for 1000mb.Biggest mistake joining Metrofibre, cant phone them to speak to an agent,holding on till the machine promise to phone back, never happens.logging tickets, several times,only to get it marked solved, but nothing happened, App d9es not work can not even get your account number. Cant even get Metrofibre banking details,These people only want your money in exchange for nothing
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MetroFibre Networx's replyOfficial
10 Apr 2026, 07:27Dear Amdre,
Thank you for taking the time to share your feedback. We understand how important it is to receive the speeds and service you signed up for, and the experience you’ve described is not in line with what we aim to deliver.
Your concerns around consistently low speeds, difficulty reaching support, and challenges with logging and tracking queries have been noted. This will be escalated for a thorough review to assess your line performance and overall service experience, and to ensure the necessary checks are completed.
We would like to assist further and ensure your concerns are properly addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback. We understand how important it is to receive the speeds and service you signed up for, and the experience you’ve described is not in line with what we aim to deliver.
Your concerns around consistently low speeds, difficulty reaching support, and challenges with logging and tracking queries have been noted. This will be escalated for a thorough review to assess your line performance and overall service experience, and to ensure the necessary checks are completed.
We would like to assist further and ensure your concerns are properly addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Apr 2026, 07:27
Official
Dear Amdre,
Thank you for taking the time to share your feedback. We understand how important it is to receive the speeds and service you signed up for, and the experience you’ve described is not in line with what we aim to deliver.
Your concerns around consistently low speeds, difficulty reaching support, and challenges with logging and tracking queries have been noted. This will be escalated for a thorough review to assess your line performance and overall service experience, and to ensure the necessary checks are completed.
We would like to assist further and ensure your concerns are properly addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback. We understand how important it is to receive the speeds and service you signed up for, and the experience you’ve described is not in line with what we aim to deliver.
Your concerns around consistently low speeds, difficulty reaching support, and challenges with logging and tracking queries have been noted. This will be escalated for a thorough review to assess your line performance and overall service experience, and to ensure the necessary checks are completed.
We would like to assist further and ensure your concerns are properly addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations