Loss of connection and horrible customer service

Gigago and Metrofibre provide horrible service. I called at 4pm reporting loss of connection. It took me almost the same amount of money to call them as my monthly premium. You hold the line for almost an hour. I just called them now, and my complaint was not logged, specifically by Metrofibre so there is no proof that I reported the problem. Please fix my connection asap. I cannot afford to be offline and still pay airtime to call you and the horrible customer service I receive