1 reviews | Active since Jun 2020
Long turnaround times
Our wifi to our home went down at 14h30 on Friday, 2 October. After thinking it was a minor technical issue, we reported it twice on Saturday when it had still not returned. After being told to follow up on Monday, 5 October because their service technicians do not work weekends, we have to now wait an additional 1-2 days just to get a call for a service technician to book an appointment to come to our house to see the problem - essentially making this issue 4+ days long. This is not acceptable as we are still working from home and are paying for a service we cannot access, nevermind the additional data costs we have to incur for this. The call centre agents are friendly and understanding, and have escalated our issue as important, but the turnaround time is pathetic.
Thank you for your message. Kindly send us your full names, contact details, residential address, ticket number and MFN / ISP account number so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ticket number and MFN / ISP account number so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. We strongly believe in excellent customer service and we are glad we could assist.
If you don't mind us asking, will you please rate our service on Google Review or Hello Peter again?
Thank you,
The MetroFibre Team
Thank you for your message. We strongly believe in excellent customer service and we are glad we could assist.
If you don't mind us asking, will you please rate our service on Google Review or Hello Peter again?
Thank you,
The MetroFibre Team