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MJ
Mbasa J

1 reviews | Active since Oct 2022

03 Oct 2022, 16:17

Long overdue order that is driving me crazy

I am struggling with this company over something so trivial and that's contact. Every time I ask them about my fibre order that is long overdue I always get a "our fibre team will contact you regarding the installation date". It's been over a week now and I don't know what's taking them so long, I already have the termination point installed in my apartment so all I need is an ont/router, even the isp is confused as to what is taking Metrofibre so long. I need answers!

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Replies (9)
MetroFibre Networx
MetroFibre Networx's reply03 Oct 2022, 16:21
Official
Dear Mbasa

We appreciate you rating our services and alerting us to this problem.

Please be aware that the problem will be looked into, and a representative will get in touch with you for feedback.

Kind Regards,
MetroFibre
MJ
Mbasa J's update03 Oct 2022, 16:28
Reviewer Update
I hope that will be today as I work from home and internet connection is highly essential for me
MetroFibre Networx
MetroFibre Networx's reply03 Oct 2022, 16:32
Official
Dear Mbasa
Thank you for bringing this issue to our attention and rating our services.

Please note that the issue will be investigated and an agent will be in contact to provide feedback.

Kind Regards,
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply03 Oct 2022, 16:41
Official
Dear Mbasa

Thank you for taking our call.

Please note that an ONT installer has been scheduled to assist you accordingly.

please be on the lookout for the installer's call in the next 24 hours.

Kind Regards,
MetroFibre
MJ
Mbasa J's update05 Oct 2022, 14:16
Reviewer Update
I waited for the call but I didn't receive it
MetroFibre Networx
MetroFibre Networx's reply05 Oct 2022, 14:30
Official
Dear Mbasa

Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.

Kind Regards 
MetroFibre
MJ
Mbasa J's update05 Oct 2022, 15:33
Reviewer Update
You guys said that an ONT Installer will contact me within 24 hours, and I didn't receive any call. Now you guys are saying that the investigation is still ongoing, an investigation that has been ongoing for a week!! I work from home and this is negatively affecting my work
MJ
Mbasa J's update08 Oct 2022, 15:35
Reviewer Update
A technician came to my apartment 20 minutes ago and said that the line does not work so maintenance should be done to it, he also gave me the ONT
MetroFibre Networx
MetroFibre Networx's reply10 Oct 2022, 13:54
Official
Dear Mbaso

Please note that the contractors will be in contact to assist accordingly. 

Kind Regards, 

MetroFibre