TP
Theunis P
1 reviews | Active since Mar 2009
15 Oct 2018, 11:37
locked in us after grace period expired
Our complex got fibre through a partner of yours, we were told that after July 2018 we could pick our own providers - but our area Pierre van Ryneveld and complex Nadenepark doesn't show that fibre is available although it has been live for months - effectively locking us in contrary to that was promised.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
15 Oct 2018, 11:49Hi There,
Kindly Email the account holders name, physical address and ISP to *** in order for us to investigate further.
Kind regards
The MetroFibre Team
MetroFibre Networx's reply15 Oct 2018, 11:49
Official
Hi There,
Kindly Email the account holders name, physical address and ISP to *** in order for us to investigate further.
Kind regards
The MetroFibre Team
TP
Theunis P's updateReviewer Update
15 Oct 2018, 12:10I'm not an account holder that is the point I want to sign up with another ISP and I can't. Typical canned response by someone not even bothering to read what my problem is.
TP
Theunis P's update15 Oct 2018, 12:10
Reviewer Update
I'm not an account holder that is the point I want to sign up with another ISP and I can't. Typical canned response by someone not even bothering to read what my problem is.
MetroFibre Networx's replyOfficial
10 Jan 2019, 13:50Good day Theunis,
We would like to investigate your matter to determine what exactly is the problem. We do not lock in any clients and all builds are subject to approval from the relevant body corporate and/or home owners association.
Would you be so kind as to provide your estate name and address to us so that we can investigate it.
You can send it to ***.
Kind regards,
The Metrofibre Team
We would like to investigate your matter to determine what exactly is the problem. We do not lock in any clients and all builds are subject to approval from the relevant body corporate and/or home owners association.
Would you be so kind as to provide your estate name and address to us so that we can investigate it.
You can send it to ***.
Kind regards,
The Metrofibre Team
MetroFibre Networx's reply10 Jan 2019, 13:50
Official
Good day Theunis,
We would like to investigate your matter to determine what exactly is the problem. We do not lock in any clients and all builds are subject to approval from the relevant body corporate and/or home owners association.
Would you be so kind as to provide your estate name and address to us so that we can investigate it.
You can send it to ***.
Kind regards,
The Metrofibre Team
We would like to investigate your matter to determine what exactly is the problem. We do not lock in any clients and all builds are subject to approval from the relevant body corporate and/or home owners association.
Would you be so kind as to provide your estate name and address to us so that we can investigate it.
You can send it to ***.
Kind regards,
The Metrofibre Team