Livid with service

Item: MetroFibre Networx
Rating: 1
Author: Shamin C

So after just three days of having fibre, the connection breaks. Within 20mins I call Home Connect.

From then on it has taken 24hrs of me calling them for updates about the whereabouts of Metrofibre. I got the usual response that they created a ticket for the call out and that they will get back to me as soon as they can get hold of Metrofibre. But still, over 24hrs later, I'm still awaiting a favourable response and am sitting without connectivity.

I need the internet today as a company is going to conduct an online job interview with me, and the ISPs don't seem to care.

Worst off, no matter which company I decide to go with, I'm stuck with Metrofibre.

Helpful (0)

Replies (2)

Shamin C's updateReviewer Update

29 Mar 2018, 09:06

Considering the next four days make up a long weekend, I am facing the prospect of not having the internet until next Tuesday, and that is if MetroFibre even pitches up. I logged a call for a broken connection this past Tuesday. So that would mean I would be without any service for an entire wee**** Why should any customer pay for a service they are not receiving for an entire week? Either your standard of service should be jacked up or your payment system should change in order to cater for what seems like recurring breaks in connectivity. Get a move on!!!

Shamin C's update29 Mar 2018, 09:06

Reviewer Update

MetroFibre Networx's replyOfficial

29 Mar 2018, 11:26

Good morning,

We apologise for the inconvenience caused and we understand your frustrations.

As we understand it, our staff have made contact with you this morning to resolve the matter.

MetroFibre Networx's reply29 Mar 2018, 11:26

Official

Good morning,

We apologise for the inconvenience caused and we understand your frustrations.

As we understand it, our staff have made contact with you this morning to resolve the matter.