BK
Bulelwa K
1 reviews | Active since Nov 2024
11 May 2025, 23:52
Link off
This fiber seems to be not so reliable as I previously observed. My wifi is off the link is off nothing is wrong on my side it just went off. Can this be urgently fixed
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MetroFibre Networx's replyOfficial
12 May 2025, 07:47Dear Bulelwa Klaasen,
Thank you for your message and for bringing this to our attention.
We understand how disruptive it can be to lose connectivity unexpectedly, particularly when everything appears to be functioning correctly on your side. Please be assured that we are taking this matter seriously.
Your concern has been escalated to the relevant technical department, and one of our team members will be reaching out to you directly to investigate and assist with resolving the issue as a priority.
We appreciate your patience and will do everything possible to ensure your service is restored promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for bringing this to our attention.
We understand how disruptive it can be to lose connectivity unexpectedly, particularly when everything appears to be functioning correctly on your side. Please be assured that we are taking this matter seriously.
Your concern has been escalated to the relevant technical department, and one of our team members will be reaching out to you directly to investigate and assist with resolving the issue as a priority.
We appreciate your patience and will do everything possible to ensure your service is restored promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 May 2025, 07:47
Official
Dear Bulelwa Klaasen,
Thank you for your message and for bringing this to our attention.
We understand how disruptive it can be to lose connectivity unexpectedly, particularly when everything appears to be functioning correctly on your side. Please be assured that we are taking this matter seriously.
Your concern has been escalated to the relevant technical department, and one of our team members will be reaching out to you directly to investigate and assist with resolving the issue as a priority.
We appreciate your patience and will do everything possible to ensure your service is restored promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for bringing this to our attention.
We understand how disruptive it can be to lose connectivity unexpectedly, particularly when everything appears to be functioning correctly on your side. Please be assured that we are taking this matter seriously.
Your concern has been escalated to the relevant technical department, and one of our team members will be reaching out to you directly to investigate and assist with resolving the issue as a priority.
We appreciate your patience and will do everything possible to ensure your service is restored promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations