FC
Fire C

1 reviews | Active since May 2014

07 Aug 2021, 17:12

Line was up for 2 days then down

Fibre was up and running for 2 days then a guy came and fiddled inside the small manhole and now the line has been dead for 3 days. No assistance from either side be it ISP or Metrofibre

0
Replies (2)
MetroFibre Networx
MetroFibre Networx's reply10 Aug 2021, 08:19
Official
Good morning Shawn,
Thank you for your message.

Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?

Thank you,
The MetroFibre Team 
MetroFibre Networx
MetroFibre Networx's reply10 Aug 2021, 10:01
Official
Good day, Shawn 

Thank you kindly for providing us with your account details 

Please assist by providing us with your MFN ticket reference number provided by your ISP. 

Kindly note that this reference number should be 5 numbers long and at this point, will start with a number 9 

Kindest Regards 

MetroFibre Team