YM
Yolanda M
1 reviews | Active since Jan 2021
23 Jan 2025, 16:40
Line suspended unfairly
My line has been suspended, it's not even month end yet. I have an assignment due tomorrow how am I supposed to do it. I'm only getting paid month end I'll be able to pay month end. Please unsuspend my line
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MetroFibre Networx's replyOfficial
23 Jan 2025, 17:12Dear Yolanda,
Thank you for bringing your concerns to our attention.
Please note that your service has been suspended by our Finance team due to an outstanding balance on your account. As outlined in MetroFibre's Terms and Conditions, we bill in advance rather than in arrears. This means that each month’s service fee is required to be settled before the 5th of the month and cannot be paid at the end of the billed month.
We kindly ask that you settle the outstanding balance to facilitate the reinstatement of your service. Should you have any further questions or require assistance, please do not hesitate to reach out.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Please note that your service has been suspended by our Finance team due to an outstanding balance on your account. As outlined in MetroFibre's Terms and Conditions, we bill in advance rather than in arrears. This means that each month’s service fee is required to be settled before the 5th of the month and cannot be paid at the end of the billed month.
We kindly ask that you settle the outstanding balance to facilitate the reinstatement of your service. Should you have any further questions or require assistance, please do not hesitate to reach out.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Jan 2025, 17:12
Official
Dear Yolanda,
Thank you for bringing your concerns to our attention.
Please note that your service has been suspended by our Finance team due to an outstanding balance on your account. As outlined in MetroFibre's Terms and Conditions, we bill in advance rather than in arrears. This means that each month’s service fee is required to be settled before the 5th of the month and cannot be paid at the end of the billed month.
We kindly ask that you settle the outstanding balance to facilitate the reinstatement of your service. Should you have any further questions or require assistance, please do not hesitate to reach out.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Please note that your service has been suspended by our Finance team due to an outstanding balance on your account. As outlined in MetroFibre's Terms and Conditions, we bill in advance rather than in arrears. This means that each month’s service fee is required to be settled before the 5th of the month and cannot be paid at the end of the billed month.
We kindly ask that you settle the outstanding balance to facilitate the reinstatement of your service. Should you have any further questions or require assistance, please do not hesitate to reach out.
Best regards,
MetroFibre Complaints & Escalations