YM
Yolanda M
1 reviews | Active since Jan 2021
16 Dec 2024, 07:35
Line suspended
I called on friday morning and the guy i was talking to promised to get someone to call me regarding the payment arrangements. I had explained to him that I needed assistance with payments arrangements and i was asking that they open my line. Please I'm begging you
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
16 Dec 2024, 09:40Dear Yolanda
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and for the delay in receiving assistance..
Please note that we have requested our Finance Department to contact you as soon as possible to assist further. Unfortunately, as today is a holiday, the Finance team will only be available again from tomorrow. They will prioritize contacting you to address your concerns.
We understand the urgency of your request and appreciate your patience in the meantime. If there’s anything else we can assist with in the interim, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and for the delay in receiving assistance..
Please note that we have requested our Finance Department to contact you as soon as possible to assist further. Unfortunately, as today is a holiday, the Finance team will only be available again from tomorrow. They will prioritize contacting you to address your concerns.
We understand the urgency of your request and appreciate your patience in the meantime. If there’s anything else we can assist with in the interim, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Dec 2024, 09:40
Official
Dear Yolanda
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and for the delay in receiving assistance..
Please note that we have requested our Finance Department to contact you as soon as possible to assist further. Unfortunately, as today is a holiday, the Finance team will only be available again from tomorrow. They will prioritize contacting you to address your concerns.
We understand the urgency of your request and appreciate your patience in the meantime. If there’s anything else we can assist with in the interim, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and for the delay in receiving assistance..
Please note that we have requested our Finance Department to contact you as soon as possible to assist further. Unfortunately, as today is a holiday, the Finance team will only be available again from tomorrow. They will prioritize contacting you to address your concerns.
We understand the urgency of your request and appreciate your patience in the meantime. If there’s anything else we can assist with in the interim, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
YM
Yolanda M's updateReviewer Update
17 Dec 2024, 10:04Kindly get someone to assist me
YM
Yolanda M's update17 Dec 2024, 10:04
Reviewer Update
Kindly get someone to assist me