AB
Amigo B
1 reviews | Active since Sept 2021
07 Apr 2026, 17:31
Line is down | no luck with reporting on multiple platforms
My network has been down for a few hours and not getting any help. I tried to call and agents were and would be called back- that did not happen. No response on Facebook, X and email platforms. I got a “Hi” on Facebook and nothing thereafter.
The lights on the router are green, however there’s no connection and have restarted it multiple times already.
Please assist.
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Replies (1)
MetroFibre Networx's replyOfficial
07 Apr 2026, 17:46Dear Amigo
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and lack of communication you have experienced.
Please note that your query has been escalated to our Maintenance Department and is currently with them. They will be in contact with you to schedule an appointment and assist with resolving the issue.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and lack of communication you have experienced.
Please note that your query has been escalated to our Maintenance Department and is currently with them. They will be in contact with you to schedule an appointment and assist with resolving the issue.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Apr 2026, 17:46
Official
Dear Amigo
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and lack of communication you have experienced.
Please note that your query has been escalated to our Maintenance Department and is currently with them. They will be in contact with you to schedule an appointment and assist with resolving the issue.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and lack of communication you have experienced.
Please note that your query has been escalated to our Maintenance Department and is currently with them. They will be in contact with you to schedule an appointment and assist with resolving the issue.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations