Line Dead for the last 4days

Item: MetroFibre Networx
Rating: 1
Author: Leander J

My line has been down since Monday morning 2022-10-31 06:00, there was no storm or loadshedding. I reported the problem 2022-11-01 08:39 to WebAfrica, they said the fault was on Metro side since ticket 223743, Since the reporting on 2022-11-01 08:39 to Metro nothing has changed and the line is still dead with the response from Metro being "Expediting" and no ETA on when the line will be back on. This is unacceptable and expected more from Metro

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

03 Nov 2022, 09:08

Dear Leander

Thank you for rating our services and for bringing this issue to our attention.

Please note that an agent will be in contact to provide feedback on the matter.

Kind Regards,
MetroFibre

MetroFibre Networx's reply03 Nov 2022, 09:08

Official

MetroFibre Networx's replyOfficial

03 Nov 2022, 10:14

Dear Leander

Thank you for taking our calls.

As discussed, please revert to your ISP to place a new order as your order was cancelled on our side.

Kind Regards,
MetroFibre

MetroFibre Networx's reply03 Nov 2022, 10:14

Official

Dear Leander

Thank you for taking our calls.

As discussed, please revert to your ISP to place a new order as your order was cancelled on our side.

Kind Regards,
MetroFibre