BG
Bernice G
1 reviews | Active since Feb 2024
02 Oct 2025, 16:02
Let's hope chasper the friendly ghost fixes my internet connection quickly
I reported damage to the fiber line this morning at 10:38. One of your call agents said someone is on site fixing the problem. So unless chasper the friendly ghost does metro fibers repairs why lie to a customer? It's always a problem with metro fiber,the lies you tell to your customers creating ticket after ticket and downtime that's never less then 3 days. Always generic automated responses and no technical support available.
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MetroFibre Networx's replyOfficial
02 Oct 2025, 16:07Dear Bernice Grundlingh
Thank you for bringing this to our attention.
We understand your frustration and the impact that ongoing service interruptions and inconsistent communication can have. Your feedback is valid, and we appreciate you taking the time to voice your concerns.
To ensure this matter receives the attention it deserves, we are escalating your issue to the relevant department for immediate follow-up and resolution. We are also reviewing the information provided during your initial interaction, as accurate and transparent communication is something we take seriously.
Our goal is to provide you with a consistent, reliable service — and it’s clear we’ve fallen short of that expectation. We are committed to improving your experience and will keep you updated as we work towards resolving this issue.
Thank you for your patience while we address this with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration and the impact that ongoing service interruptions and inconsistent communication can have. Your feedback is valid, and we appreciate you taking the time to voice your concerns.
To ensure this matter receives the attention it deserves, we are escalating your issue to the relevant department for immediate follow-up and resolution. We are also reviewing the information provided during your initial interaction, as accurate and transparent communication is something we take seriously.
Our goal is to provide you with a consistent, reliable service — and it’s clear we’ve fallen short of that expectation. We are committed to improving your experience and will keep you updated as we work towards resolving this issue.
Thank you for your patience while we address this with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Oct 2025, 16:07
Official
Dear Bernice Grundlingh
Thank you for bringing this to our attention.
We understand your frustration and the impact that ongoing service interruptions and inconsistent communication can have. Your feedback is valid, and we appreciate you taking the time to voice your concerns.
To ensure this matter receives the attention it deserves, we are escalating your issue to the relevant department for immediate follow-up and resolution. We are also reviewing the information provided during your initial interaction, as accurate and transparent communication is something we take seriously.
Our goal is to provide you with a consistent, reliable service — and it’s clear we’ve fallen short of that expectation. We are committed to improving your experience and will keep you updated as we work towards resolving this issue.
Thank you for your patience while we address this with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration and the impact that ongoing service interruptions and inconsistent communication can have. Your feedback is valid, and we appreciate you taking the time to voice your concerns.
To ensure this matter receives the attention it deserves, we are escalating your issue to the relevant department for immediate follow-up and resolution. We are also reviewing the information provided during your initial interaction, as accurate and transparent communication is something we take seriously.
Our goal is to provide you with a consistent, reliable service — and it’s clear we’ve fallen short of that expectation. We are committed to improving your experience and will keep you updated as we work towards resolving this issue.
Thank you for your patience while we address this with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations