1 reviews | Active since Apr 2025
Last month I had a gentleman named Alistair come and install fibre in my apartment, and he was absolutely brilliant, polite , quick , professional and knew what he was doing , He was excellent, unfortunately there has been an error on the back end side an
Last month I had a gentleman named Alistair come and install fibre in my apartment, and he was absolutely brilliant, polite , quick , professional and knew what he was doing , He was excellent, unfortunately there has been an error on the back end side and even after annoying the support division everyday on whatsapp and via emails , all they can state is that they are “Escalating the issue”. My fibre still isn’t working but they weren’t scared to send me the bill for this month and to pay pro-rata for last month, they said if we don’t pay they’ll suspend my account which I was worried may reflect badly on my side to the bank and worse it could take metrofibre 10 months to fix at this rate, absolutely ridiculous, I wish they were all as amazing as Alistair was.
Thank you for reaching out to us and for your patience throughout this frustrating experience.
We understand the importance of getting your fibre service up and running smoothly, and we sincerely apologise for the delay and the inconvenience caused.
We’ve escalated your query as a matter of urgency to our WiFi/LAN department. They are currently arranging for a technician to contact you directly and assist with changing your device, which we believe will resolve the issue. We’ve prioritised this request and will ensure you are kept updated on the progress every step of the way.
If there’s anything else you need in the meantime, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for your patience throughout this frustrating experience.
We understand the importance of getting your fibre service up and running smoothly, and we sincerely apologise for the delay and the inconvenience caused.
We’ve escalated your query as a matter of urgency to our WiFi/LAN department. They are currently arranging for a technician to contact you directly and assist with changing your device, which we believe will resolve the issue. We’ve prioritised this request and will ensure you are kept updated on the progress every step of the way.
If there’s anything else you need in the meantime, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations