JS
Jaco S

1 reviews | Active since Apr 2012

13 May 2020, 11:28

Lack of service from Metrofibre.

Our internet is constantly dropping, it was reported multiple times. Metrofibre does not provide any feedback. If you phone to speak to someone technical your call is being put through to *********** sales staff with no technical knowledge. It blows my mind how an ISP does not have capable technical staff to assist with issues. The router they provide shows the drop in the line, they still argue that the issue is not on their side. I've provided evidence that the issue is not on my side, still they shift the blame, again showing their incompetence. To the public: Avoid Metrofibre at all cost, you are better off with Telkom.

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply13 May 2020, 13:06
Official
Good Day Jaco,

Thank you for your message.
Kindly can you send us your ticket number so that this can be escalated to the correct department?

Alternatively, please visit our website where you will find contact details or all relevant departments.

Thank you
The MFN Team
MetroFibre Networx
MetroFibre Networx's reply13 May 2020, 13:17
Official
Dear Jaco

Thank you for your response. Kindly send the Ticket Number as you have it as well?

The MetroFibre Team
JS
Jaco S's update13 May 2020, 13:19
Reviewer Update
Ticket ***2
MetroFibre Networx
MetroFibre Networx's reply13 May 2020, 13:21
Official
Dear Jaco

Thank you, we don't recognize this number as ours consists of 6 digits.

A support agent will be in contact with you soon.

The MetroFibre Team
JS
Jaco S's update13 May 2020, 13:26
Reviewer Update
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