TB
TAMARA-LEE BLOOM

1 reviews | Active since Mar 2009

29 Apr 2023, 18:46

Lack of service delivery

Our line drops a few times a day for an hour plus at a time. It’s Saturday night and we were told they will see to the issue within 5 working days. That’s definitely NOT SERVICE!!! How must we go without fibre for over a week?? Ridiculous

0
Replies (2)
MetroFibre Networx
MetroFibre Networx's reply02 May 2023, 08:46
Official
Good morning Tamara-Lee.

We would just be as frustrated if we were in your position. We want to apologise for the inconvenience; please allow our complaints team to look into this issue for you. One of our agents will get in contact with you. 

Kind regards
Sunet
MetroFibre Networx
MetroFibre Networx's reply02 May 2023, 08:46
Official
Good morning Tamara-Lee.

We would just be as frustrated if we were in your position. We want to apologise for the inconvenience; please allow our complaints team to look into this issue for you. One of our agents will get in contact with you. 

Kind regards
Sunet