AS
Annisha S
1 reviews | Active since Sept 2018
14 Mar 2026, 15:35
Lack of service
No internet connectivity since 10:30am. We have called the contact centre multiple times without succes. Left multiple requests for callbacks but have had none. We have logged two tickets, sent 4 emails and no response as at 15:33. Even messages on social media have gone unanswered. How is it that you offer 24/7 support but actually offer none?
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Replies (1)
MetroFibre Networx's replyOfficial
14 Mar 2026, 17:55Dear Annisha
Thank you for your patience and for bringing this matter to our attention.
Please be advised that your query has now been resolved and you should be able to connect to the internet. Should you still experience any issues with your connection, please do not hesitate to let us know so that we may assist further.
Thank you once again for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience and for bringing this matter to our attention.
Please be advised that your query has now been resolved and you should be able to connect to the internet. Should you still experience any issues with your connection, please do not hesitate to let us know so that we may assist further.
Thank you once again for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Mar 2026, 17:55
Official
Dear Annisha
Thank you for your patience and for bringing this matter to our attention.
Please be advised that your query has now been resolved and you should be able to connect to the internet. Should you still experience any issues with your connection, please do not hesitate to let us know so that we may assist further.
Thank you once again for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience and for bringing this matter to our attention.
Please be advised that your query has now been resolved and you should be able to connect to the internet. Should you still experience any issues with your connection, please do not hesitate to let us know so that we may assist further.
Thank you once again for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations