Lack of response and effort after more than a week of no internet.

Metrofibre together with Webafrica have been useless trying to fix a network error. After dealing with 3 Webafrica consultants they eventually lodged an issue on 13 December 2024. The following day a technician came twice and “fixed” the issue. There was network for about an hour. After following up they sent an escalation via email noting that the priority has changed from 24-48 hours to 66+ No further updates or communication and more than a week later in the 21st of December still no internet.

I don’t know why I still bother. Will probably just cancel and switch to LTE as it seems to be the more stable network anyway.