1 reviews | Active since Nov 2025
Lack of response and assistance received
Dear MetroFibre Team,
I am writing to formally raise a complaint regarding the lack of response and assistance I have received concerning the cancellation of my service at 42 Lemon Tree.
I have made several attempts to contact MetroFibre via both telephone and email to arrange the cancellation and to request that a service ticket be issued for the collection of the router, as I have already vacated the premises. Unfortunately, I have not received any response or assistance to date.
In addition, despite providing one month’s notice of cancellation, a further installment was still debited from my account after I had already been informed that the service would be cancelled. This is extremely concerning and requires urgent clarification.
Kindly treat this matter as urgent and please: • Issue the necessary ticket for the collection of the router, and • Provide clarification regarding the installment that was debited after the cancellation notice was given.
Your prompt attention to this matter would be greatly appreciated, as I would like this account to be finalized as soon as possible.
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced.
Please be advised that we have requested our ONT Collection Department to assist with arranging the collection of the device from the premises.
In addition, we have also requested our Finance Department to investigate the amount that was debited from your account and to provide feedback and clarification regarding the charge.
The relevant teams have been asked to attend to this matter, and feedback will be provided as soon as it becomes available.
We appreciate your patience while this matter is being investigated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced.
Please be advised that we have requested our ONT Collection Department to assist with arranging the collection of the device from the premises.
In addition, we have also requested our Finance Department to investigate the amount that was debited from your account and to provide feedback and clarification regarding the charge.
The relevant teams have been asked to attend to this matter, and feedback will be provided as soon as it becomes available.
We appreciate your patience while this matter is being investigated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations