JG
Jeremiah G
1 reviews | Active since Sept 2024
22 Sept 2024, 15:04
Lack of Customer Obsession
I have been with Metrofibre for a few years now and I'm actually happy with their service. However their customer centricity sucks!!I was away 3 months and my service was suspended during that period. Accounts department continued billing me for a suspended service and now I'm back they are asking me to pay R 2739.49 to get the service back on or email cancellations team. This makes no sense!! Can't any human being over there assess this situation and give me credit so I can continue being a happy Metrofibre customer? So they would rather lose a customer because of something petty as this and refer them to Cancellations team? This is poor customer service indeed.
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MetroFibre Networx's replyOfficial
23 Sept 2024, 12:17Dear Jeremiah
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused.
This does not reflect the standard of service we aim to provide. Your experience is important to us, and we are dedicated to making things right.
We hope to restore your confidence in our service by resolving your complaint to your satisfaction. Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 421480.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused.
This does not reflect the standard of service we aim to provide. Your experience is important to us, and we are dedicated to making things right.
We hope to restore your confidence in our service by resolving your complaint to your satisfaction. Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 421480.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Sept 2024, 12:17
Official
Dear Jeremiah
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused.
This does not reflect the standard of service we aim to provide. Your experience is important to us, and we are dedicated to making things right.
We hope to restore your confidence in our service by resolving your complaint to your satisfaction. Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 421480.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused.
This does not reflect the standard of service we aim to provide. Your experience is important to us, and we are dedicated to making things right.
We hope to restore your confidence in our service by resolving your complaint to your satisfaction. Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 421480.
Kind regards,
Phindile
MetroFibre Complaints & Escalations