Lack of Communication & Post Sales Support

My ISP changed with Vumatel from MWEB to MetroFibre, this was due to be a quick and easy switch as it is only ISPs that are changing. Boy were we wrong!

It is now three days later with both Vumatel and MetroFibre saying everything is in order yet I am not connected.

MetroFibre committed yesterday to further investigate and revert, unfortunately no further communication. I reached out again this morning to the consultant who has been supporting throughout and no further response. While both Vumatel and Metrofibre sit back I am severely inconvenienced by their lack of customer service and post sales support.