RM
Rati M
1 reviews | Active since Apr 2024
01 Apr 2026, 11:15
Lack of communication
VERY poor customer service and lack of communication! There's never good communication when theres an outage. I've been trying to get a hold of ANYONE since 8am. WhatsApp, logged a ticket and phone! I work from home and my Fibre internet is not working. I've been a loyal customer since 2021 and this is how we're treated?! Unacceptable!
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
01 Apr 2026, 11:29Dear Rati Moche
Thank you for reaching out and sharing your experience. We completely understand the frustration caused by the lack of communication and the disruption to your work due to the outage. Your concerns are important, and we are actively reviewing the situation to ensure it is addressed promptly.
Our technical team is investigating the cause of the outage, and we are committed to restoring your service as quickly as possible. To help us assist you more effectively, could you kindly provide your registered account details so we can prioritize your case and keep you updated on progress?
We appreciate your patience and loyalty as we work to resolve this matter and ensure consistent service moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Apr 2026, 11:29
Official
Dear Rati Moche
Thank you for reaching out and sharing your experience. We completely understand the frustration caused by the lack of communication and the disruption to your work due to the outage. Your concerns are important, and we are actively reviewing the situation to ensure it is addressed promptly.
Our technical team is investigating the cause of the outage, and we are committed to restoring your service as quickly as possible. To help us assist you more effectively, could you kindly provide your registered account details so we can prioritize your case and keep you updated on progress?
We appreciate your patience and loyalty as we work to resolve this matter and ensure consistent service moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations