LABELLING CLIENTS DIFFICULT

I take EXTREME offence, and expect an apology, for being called DIFFICULT.

I closed my account with RBS in APRIL. (2 April was the last day of service). RBS never made arrangements to collect the router - their property.

On 29 June, I requested that they make arrangements to have the router collected. The agent was unhelpful, and claimed I do NOT need to make arrangements to have it collected (so what should I do with it?) Then states that they will collect it (not saying when). I then repeated the request on 4 and 5 July (WhatsApp and e-mail).

On 7 July, I received an e-mail stating that I am "difficult", this by an employee of MetroFibre, with whom I never dealt! (RBS referred the collection to MetroFibre)

After 3 months, it is NOT, 'difficult' of me to expect that the router should have been collected by now!

It is however UNREASONABLE that RBS expect of ex-clients to move the router, or to put up with it, (make sure the cat doesn't break it, dust it etc.) when we are not using it.

Calling clients who have been VERY REASONABLE 'difficult' is offensive and outrageous, especially if you never dealt with the client! (RBS referred the collection to MetroFibre, I did not deal with MetroFibre)

Calling clients 'difficult' when RBS failed to do their job (collecting the router already in April) is extremely preposterous, especially by an employee with whom I never dealt. (RBS referred the collection to MetroFibre, I did not deal with MetroFibre)