Kudos to Carol

I am unable to overturn a previous complaint however Carol from MetroFibre Networx had picked up my previous complaint and ensured that she saw the remediation all the way through. My line is now active and I am ready to collect my router from my ISP. What was a horrific experience of customer service was quickly changed when the right lady for the job had picked up my case. Thank You Carol for flying the customer service and customer satisfaction flag high.