SM
SIBONGILE M
1 reviews | Active since Oct 2022
28 Feb 2025, 07:24
Kindly repair outage
From the day of installation metrofibre has been good to us. From the 21st of Feb we've been having an outage. Logged a case on Tuesday and Phindile assured us that it will take 3 days to fix. I called yesterday to ask for an update and Bulelwa just said the case is escalated. I'm hoping for communication today. I like metrofibre and I ask to not be put through what others go through. Please.
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MetroFibre Networx's replyOfficial
28 Feb 2025, 07:51Dear Sibbongile
Thank you for your 5-star review and for sharing your experience with MetroFibre. We truly appreciate your support and are glad to hear that you've had a positive experience with us.
We understand how important reliable connectivity is, and we appreciate your patience while our team works on resolving the outage. Rest assured, we are committed to keeping you updated and ensuring a smooth resolution.
If you need any further assistance, please don't hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your 5-star review and for sharing your experience with MetroFibre. We truly appreciate your support and are glad to hear that you've had a positive experience with us.
We understand how important reliable connectivity is, and we appreciate your patience while our team works on resolving the outage. Rest assured, we are committed to keeping you updated and ensuring a smooth resolution.
If you need any further assistance, please don't hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 Feb 2025, 07:51
Official
Dear Sibbongile
Thank you for your 5-star review and for sharing your experience with MetroFibre. We truly appreciate your support and are glad to hear that you've had a positive experience with us.
We understand how important reliable connectivity is, and we appreciate your patience while our team works on resolving the outage. Rest assured, we are committed to keeping you updated and ensuring a smooth resolution.
If you need any further assistance, please don't hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your 5-star review and for sharing your experience with MetroFibre. We truly appreciate your support and are glad to hear that you've had a positive experience with us.
We understand how important reliable connectivity is, and we appreciate your patience while our team works on resolving the outage. Rest assured, we are committed to keeping you updated and ensuring a smooth resolution.
If you need any further assistance, please don't hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations