AP
Andre P
1 reviews | Active since May 2021
22 Nov 2021, 12:29
*** Fiber provider.
This must be the only company in the Telecomms industry, in SA, that is worse than Telkom! Service outage again in my area. "Reliable service", my ass. I lose money as my business is off line and i still have to pay the full monthly fee. ***?
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MetroFibre Networx's replyOfficial
22 Nov 2021, 16:30Good day Andre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We have followed up with the maintenance department and was informed that the contractors are on site attending to the issue .
Please be advised that the matter has been prioritized on their side so that we would be able to have you up and running as soon as possible.
Kind regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We have followed up with the maintenance department and was informed that the contractors are on site attending to the issue .
Please be advised that the matter has been prioritized on their side so that we would be able to have you up and running as soon as possible.
Kind regards
MetroFibre
MetroFibre Networx's reply22 Nov 2021, 16:30
Official
Good day Andre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We have followed up with the maintenance department and was informed that the contractors are on site attending to the issue .
Please be advised that the matter has been prioritized on their side so that we would be able to have you up and running as soon as possible.
Kind regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We have followed up with the maintenance department and was informed that the contractors are on site attending to the issue .
Please be advised that the matter has been prioritized on their side so that we would be able to have you up and running as soon as possible.
Kind regards
MetroFibre