Just now, now now, Ja, nee.

Well, I am totally at the end of my rope.

I sent through my proof of payment weeks ago after being threatened with suspension. (this after sending through 3 debit order instructions, to no avail) I have had numerous emails from finance assuring me that my account is active, and the lack of connectivity is on the service side.

However, every single service agent tells me my service is suspended. Finance tells me I am not suspended. I keep getting asked for my proof of payment, which I keep sending, but I am still sitting without connection. I am tired of emailing and getting one version and calling and getting another. Nevertheless, here I am paid in full and no service 48 hours later. Each department blames the other.

26-09-203 Good day, Thank you for your mail and POP Your payment will be allocated shortly, and an updated statement of account will be sent to you at the end of this month. I can confirm, From the FTTH Finance department your internet line status, is Active and well. 27.09.2023

Good day, Thank you for the email. I can confirm, • From the FTTH Finance department your internet line status, is Active. If you are experiencing any technical difficulties, please contact the Sales Support Team at: ***. @Sales Support |FTTX004709| Status is active with no internet. Please assist the client. Thank you.

BUT- Support says I AM SUSPENDED- to the point they tell me to the minute of the hour as to when I was suspended, despite confirmation that my payment was allocated- BEFORE the suspension.

What now? Every time I call the call centre, I am assured service will be restored within the hour. 48 hours later.....