hM
hazel M
1 reviews | Active since Nov 2016
30 Jan 2023, 14:24
Just no words anymore !! SHOCKING SERVICE !!!
I CANNOT BELIEVE WE ARE DOWN AGAIN!!!! This is just not on!!! It is my month end how am i suppose to work?? Is Metrofibre going to compensate us for the days we don't have service and for my income lost?? We were down for 6 days it came right for 6 days and now its down again!!! I called in to find out what the issue is now, the call got cut, now my calls are not being answered, did not even call me back!!! I NEED TO GET A REFERENCE NUMBER in order to get this fixed again but no one is taking my calls!!!!! FRUSTRATING!!!!!
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
30 Jan 2023, 15:50Good Day Hazel
As discussed with the Finance department you will be compensated for your downtime.
Kind Regards
MetroFibre
Shanice
As discussed with the Finance department you will be compensated for your downtime.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply30 Jan 2023, 15:50
Official
Good Day Hazel
As discussed with the Finance department you will be compensated for your downtime.
Kind Regards
MetroFibre
Shanice
As discussed with the Finance department you will be compensated for your downtime.
Kind Regards
MetroFibre
Shanice
hM
hazel M's updateReviewer Update
30 Jan 2023, 16:00but is my issue going to be sorted out? Why does this keep happening in my area?
hM
hazel M's update30 Jan 2023, 16:00
Reviewer Update
but is my issue going to be sorted out? Why does this keep happening in my area?
MetroFibre Networx's replyOfficial
30 Jan 2023, 17:02Dear Hazel
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
A ticket has been logged for urgent attention to get your line back up and running as soon as possible, we will keep you updated.
Ticket 241866
Kind Regards
MetroFibre
Shanice
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
A ticket has been logged for urgent attention to get your line back up and running as soon as possible, we will keep you updated.
Ticket 241866
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply30 Jan 2023, 17:02
Official
Dear Hazel
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
A ticket has been logged for urgent attention to get your line back up and running as soon as possible, we will keep you updated.
Ticket 241866
Kind Regards
MetroFibre
Shanice
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
A ticket has been logged for urgent attention to get your line back up and running as soon as possible, we will keep you updated.
Ticket 241866
Kind Regards
MetroFibre
Shanice
hM
hazel M's updateReviewer Update
01 Feb 2023, 09:01Hi Shanice,
Our issue has still not been resolved. We haven't had any technician come to check on us as yet? If you could follow up on this I would really appreciate it.
Thanks Hazel
Our issue has still not been resolved. We haven't had any technician come to check on us as yet? If you could follow up on this I would really appreciate it.
Thanks Hazel
hM
hazel M's update01 Feb 2023, 09:01
Reviewer Update
Hi Shanice,
Our issue has still not been resolved. We haven't had any technician come to check on us as yet? If you could follow up on this I would really appreciate it.
Thanks Hazel
Our issue has still not been resolved. We haven't had any technician come to check on us as yet? If you could follow up on this I would really appreciate it.
Thanks Hazel
MetroFibre Networx's replyOfficial
01 Feb 2023, 09:47Dear Hazel
I have spoken with our Maintenance team and the have advised that lines did go down this morning around 1am.
I have requested for a contractor to contact you today so that we can resolve this query.
Kind Regards
MetroFibre
Shanice
I have spoken with our Maintenance team and the have advised that lines did go down this morning around 1am.
I have requested for a contractor to contact you today so that we can resolve this query.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply01 Feb 2023, 09:47
Official
Dear Hazel
I have spoken with our Maintenance team and the have advised that lines did go down this morning around 1am.
I have requested for a contractor to contact you today so that we can resolve this query.
Kind Regards
MetroFibre
Shanice
I have spoken with our Maintenance team and the have advised that lines did go down this morning around 1am.
I have requested for a contractor to contact you today so that we can resolve this query.
Kind Regards
MetroFibre
Shanice
hM
hazel M's updateReviewer Update
01 Feb 2023, 09:51Hi Shanice we have been down since Monday but thank you a guy did call me now he is on his way to assist. I will keep you update.
Thanks Hazel
Thanks Hazel
hM
hazel M's update01 Feb 2023, 09:51
Reviewer Update
Hi Shanice we have been down since Monday but thank you a guy did call me now he is on his way to assist. I will keep you update.
Thanks Hazel
Thanks Hazel
hM
hazel M's updateReviewer Update
01 Feb 2023, 13:14Hi Shanice , Job well done:) I have been sorted out:) Happy client again.
hM
hazel M's update01 Feb 2023, 13:14
Reviewer Update
Hi Shanice , Job well done:) I have been sorted out:) Happy client again.
MetroFibre Networx's replyOfficial
01 Feb 2023, 15:38Hi Hazel
Thank you for your feedback, I am happy to hear that your line is up and running again.
Kind Regards
MetroFibre
Shanice
Thank you for your feedback, I am happy to hear that your line is up and running again.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply01 Feb 2023, 15:38
Official
Hi Hazel
Thank you for your feedback, I am happy to hear that your line is up and running again.
Kind Regards
MetroFibre
Shanice
Thank you for your feedback, I am happy to hear that your line is up and running again.
Kind Regards
MetroFibre
Shanice