1 reviews | Active since Aug 2015
Just cant get feedback nor proper service
Moved to a new aria and was not able to transfer the previous service provide to the new address, activated Metrofibre , the speed is just non existing and you can log ticked ect and if you get a reply , it is meaning less and does not sort out the problem, not a week go's past that there is a problem with the speed, tried to upgrade the speed, but for some reason , this service is not available @ my address however it shows on the map that it is and also from other services providers, today they decided to stop my email form working , my email provider have tested everting , as soon as i use another provider , the email word, log a ticked and still no proper reply or assistance in fixing this issue , can someone please advice who i can use for fiber as the is no hope with MetroFibre?
Thank you for taking the time to share your concerns with us. We sincerely apologize for the challenges you’ve experienced with your MetroFibre service. We understand how frustrating this must be, especially when it affects your connectivity and daily activities.
Please be assured that we have escalated your concerns to the relevant management team under your existing fault ticket, 510884, to ensure your issues are thoroughly investigated and addressed as swiftly as possible.
Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. Should you have any additional details or updates to share, please do not hesitate to let us know.
Thank you for your patience and cooperation as we work on improving your experience.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your concerns with us. We sincerely apologize for the challenges you’ve experienced with your MetroFibre service. We understand how frustrating this must be, especially when it affects your connectivity and daily activities.
Please be assured that we have escalated your concerns to the relevant management team under your existing fault ticket, 510884, to ensure your issues are thoroughly investigated and addressed as swiftly as possible.
Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. Should you have any additional details or updates to share, please do not hesitate to let us know.
Thank you for your patience and cooperation as we work on improving your experience.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations