HJ
Hanief J
1 reviews | Active since Mar 2009
26 May 2025, 20:25
Just amazing!
I am rather embarrassed having complained about a refund that had already occurred. I continue to be impressed; both, with the service, and not recalling ever having been offline in 5 years+! Thanks again and apologies for the misunderstanding (I've subsequently deleted the negative review as it was my error)
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
26 May 2025, 21:07Dear Hanief,
Thank you so much for your kind words and for taking the time to update your review — we truly appreciate your honesty and graciousness.
We're thrilled to hear that you've had such a consistent and positive experience with our service over the past five years. It’s our goal to ensure reliability and excellent support, and feedback like yours reassures us that we’re on the right track.
No need to feel embarrassed — misunderstandings happen, and we're just glad everything was resolved. Thank you again for your continued support!
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for your kind words and for taking the time to update your review — we truly appreciate your honesty and graciousness.
We're thrilled to hear that you've had such a consistent and positive experience with our service over the past five years. It’s our goal to ensure reliability and excellent support, and feedback like yours reassures us that we’re on the right track.
No need to feel embarrassed — misunderstandings happen, and we're just glad everything was resolved. Thank you again for your continued support!
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 May 2025, 21:07
Official
Dear Hanief,
Thank you so much for your kind words and for taking the time to update your review — we truly appreciate your honesty and graciousness.
We're thrilled to hear that you've had such a consistent and positive experience with our service over the past five years. It’s our goal to ensure reliability and excellent support, and feedback like yours reassures us that we’re on the right track.
No need to feel embarrassed — misunderstandings happen, and we're just glad everything was resolved. Thank you again for your continued support!
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for your kind words and for taking the time to update your review — we truly appreciate your honesty and graciousness.
We're thrilled to hear that you've had such a consistent and positive experience with our service over the past five years. It’s our goal to ensure reliability and excellent support, and feedback like yours reassures us that we’re on the right track.
No need to feel embarrassed — misunderstandings happen, and we're just glad everything was resolved. Thank you again for your continued support!
Best regards,
Marilize
MetroFibre Complaints & Escalations