Iwas sent a *****ulent link via WhatsApp

I am not happy with Metrofibre, Yesterday in the evening just after 8pm I lost internet connection. The PON light on the fibre box is flashing so I could not call because it was late. Today J reach out via WhatsApp and I got a response with links and one of the link was to your customer support. I clicked on the link and clicked on chat option only to be told that I had to pay 15 to get a technician to assist and then they would refund later. I did that, I entered payment information and the R15 was taken off and they then took R599 as well. I realized based on the transaction description that It's actually not Metrofibre. In this instance is Metrofibre going to pay me back my money or what. I am very upset😡.