SM
Simphiwe M
1 reviews | Active since Oct 2024
24 Jul 2025, 10:21
It’s a ****
I am being harassed by collectors saying my account is in areas yet I received an email from metrofibre to say my account was closed, what is happening? Is a **** being conducted using our names via metrofibre ?
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MetroFibre Networx's replyOfficial
24 Jul 2025, 10:30Dear Simphiwe,
Thank you for bringing your concerns to our attention.
We understand the seriousness of the matter you've raised and can confirm that we are currently investigating your query regarding the closed account and subsequent contact from collectors. A full review is underway to clarify the status of your account and determine the origin of any communication you may have received.
We will revert with feedback as soon as our investigation is complete. Thank you for your patience while we work to provide clarity.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the seriousness of the matter you've raised and can confirm that we are currently investigating your query regarding the closed account and subsequent contact from collectors. A full review is underway to clarify the status of your account and determine the origin of any communication you may have received.
We will revert with feedback as soon as our investigation is complete. Thank you for your patience while we work to provide clarity.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Jul 2025, 10:30
Official
Dear Simphiwe,
Thank you for bringing your concerns to our attention.
We understand the seriousness of the matter you've raised and can confirm that we are currently investigating your query regarding the closed account and subsequent contact from collectors. A full review is underway to clarify the status of your account and determine the origin of any communication you may have received.
We will revert with feedback as soon as our investigation is complete. Thank you for your patience while we work to provide clarity.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the seriousness of the matter you've raised and can confirm that we are currently investigating your query regarding the closed account and subsequent contact from collectors. A full review is underway to clarify the status of your account and determine the origin of any communication you may have received.
We will revert with feedback as soon as our investigation is complete. Thank you for your patience while we work to provide clarity.
Best regards,
Marilize
MetroFibre Complaints & Escalations