DD
DALLYBOY D
1 reviews | Active since Sept 2025
27 Sept 2025, 18:32
It was 2 days late than agreed upon and also there was miscommunication between the agent and the installer concerning my application and special requests
It was 2 days late than agreed upon and also there was miscommunication between the agent and the installer concerning my application and special requests.eg it was supposed to start on 01October but,installer contacted me way too early for installation arrangement.Hiwever when he came he was professional and took his time to detail how the whole thing works.Even did extra by helping to setup everything even TV.
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MetroFibre Networx's replyOfficial
27 Sept 2025, 18:39Dear Dallyboy
Thank you for taking the time to share your experience with us.
We sincerely apologize for the delay in your installation and the miscommunication between the agent and the installer regarding your application and special requests. This is certainly not the standard we strive for, and your feedback helps us refine our internal processes to better serve our customers in the future.
That said, we’re very pleased to hear that the installer conducted himself professionally and took the time to walk you through the setup in detail. We're especially glad to know he went the extra mile by helping with your TV setup — we’ll be sure to pass on your kind words to him.
Thank you once again for your valuable feedback and for allowing us to make things right. Should you need any further assistance, please don’t hesitate to get in touch.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Sept 2025, 18:39
Official
Dear Dallyboy
Thank you for taking the time to share your experience with us.
We sincerely apologize for the delay in your installation and the miscommunication between the agent and the installer regarding your application and special requests. This is certainly not the standard we strive for, and your feedback helps us refine our internal processes to better serve our customers in the future.
That said, we’re very pleased to hear that the installer conducted himself professionally and took the time to walk you through the setup in detail. We're especially glad to know he went the extra mile by helping with your TV setup — we’ll be sure to pass on your kind words to him.
Thank you once again for your valuable feedback and for allowing us to make things right. Should you need any further assistance, please don’t hesitate to get in touch.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations