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Nieta N
1 reviews | Active since Feb 2024
02 Sept 2025, 18:17
It took them a whole...
It took them a whole month to get my connection up and running had to do daily follow up for them to get it fixed the most sad experience I have ever had if I dnt follow up no communication is sent from them but the agent Nyiko chauke tried his best to walk me through the process so I cannot blame it on the consultant he did his best to assist but I am still very disappointed at the service I got from metro fibre as a company
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MetroFibre Networx's replyOfficial
02 Sept 2025, 18:27Dear Nieta *****i
Thank you for sharing your experience with us.
We understand how frustrating and disappointing it must have been to wait an entire month for your connection to be activated, especially with limited communication during that time. This is certainly not the experience we aim to deliver, and we regret that our service did not meet your expectations.
We do, however, appreciate you highlighting the efforts of our agent, Nyiko Chauke. It’s great to hear that he provided the support and commitment needed during a challenging time, and your recognition of his assistance has been noted and shared with his team.
Your feedback is extremely valuable, as it helps us identify where improvements are needed — particularly in how we manage updates and communication during service delays. We are actively working on ensuring better consistency and responsiveness moving forward.
Thank you again for taking the time to bring this to our attention. Should you require any further assistance, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Sept 2025, 18:27
Official
Dear Nieta *****i
Thank you for sharing your experience with us.
We understand how frustrating and disappointing it must have been to wait an entire month for your connection to be activated, especially with limited communication during that time. This is certainly not the experience we aim to deliver, and we regret that our service did not meet your expectations.
We do, however, appreciate you highlighting the efforts of our agent, Nyiko Chauke. It’s great to hear that he provided the support and commitment needed during a challenging time, and your recognition of his assistance has been noted and shared with his team.
Your feedback is extremely valuable, as it helps us identify where improvements are needed — particularly in how we manage updates and communication during service delays. We are actively working on ensuring better consistency and responsiveness moving forward.
Thank you again for taking the time to bring this to our attention. Should you require any further assistance, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations