M
Michael
1 reviews | Active since Sept 2026
11 Sept 2026, 08:53
It is a nightmare, l...
It is a nightmare, lack of communication and commitment to their promises until I met Tears at reception,she really came by for me,together with Noel at your call centre,really appreciate them,was about to pack my bags and leave.
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Replies (2)
MetroFibre Networx's replyOfficial
11 Sept 2026, 09:12Dear Michael
Thank you for taking our call.
We sincerely apologise for the frustration and inconvenience you experienced. We truly appreciate your patience throughout this process.
Thank you as well for your kind compliment and for confirming that your issue has now been resolved. We are pleased to hear that Tears and Noel were able to assist you and make a positive difference to your experience.
We will be sure to pass on your appreciation to them.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
We sincerely apologise for the frustration and inconvenience you experienced. We truly appreciate your patience throughout this process.
Thank you as well for your kind compliment and for confirming that your issue has now been resolved. We are pleased to hear that Tears and Noel were able to assist you and make a positive difference to your experience.
We will be sure to pass on your appreciation to them.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Sept 2026, 09:12
Official
Dear Michael
Thank you for taking our call.
We sincerely apologise for the frustration and inconvenience you experienced. We truly appreciate your patience throughout this process.
Thank you as well for your kind compliment and for confirming that your issue has now been resolved. We are pleased to hear that Tears and Noel were able to assist you and make a positive difference to your experience.
We will be sure to pass on your appreciation to them.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
We sincerely apologise for the frustration and inconvenience you experienced. We truly appreciate your patience throughout this process.
Thank you as well for your kind compliment and for confirming that your issue has now been resolved. We are pleased to hear that Tears and Noel were able to assist you and make a positive difference to your experience.
We will be sure to pass on your appreciation to them.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
11 Sept 2026, 09:15Dear Michael
Thank you for taking our call.
We sincerely apologise for the frustration and inconvenience you experienced. We truly appreciate your patience throughout this process.
Thank you as well for your kind compliment and for confirming that your issue has now been resolved. We are pleased to hear that Tears and Noel were able to assist you and make a positive difference to your experience.
We will be sure to pass on your appreciation to them.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
We sincerely apologise for the frustration and inconvenience you experienced. We truly appreciate your patience throughout this process.
Thank you as well for your kind compliment and for confirming that your issue has now been resolved. We are pleased to hear that Tears and Noel were able to assist you and make a positive difference to your experience.
We will be sure to pass on your appreciation to them.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Sept 2026, 09:15
Official
Dear Michael
Thank you for taking our call.
We sincerely apologise for the frustration and inconvenience you experienced. We truly appreciate your patience throughout this process.
Thank you as well for your kind compliment and for confirming that your issue has now been resolved. We are pleased to hear that Tears and Noel were able to assist you and make a positive difference to your experience.
We will be sure to pass on your appreciation to them.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
We sincerely apologise for the frustration and inconvenience you experienced. We truly appreciate your patience throughout this process.
Thank you as well for your kind compliment and for confirming that your issue has now been resolved. We are pleased to hear that Tears and Noel were able to assist you and make a positive difference to your experience.
We will be sure to pass on your appreciation to them.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations