Is there a maintenance team at Metrofibre?

Item: MetroFibre Networx
Rating: 1
Author: Johan B

Terrible lack of service from the maintenance team. During installation they drilled into my main electricity feed and did not report it. Numerous requests for them to repair the fibre cable. Just impossible to get the maintenance team to respond. Their own call centre could not reach the maintenance team. My tenants gave notice since they are dependent on working from home. Metrofibre cost me loads of money....

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

01 Mar 2022, 10:40

Dear Johan

Thank you for your message

Kindly note that we do understand your frustration and we will investigate this matter so that we can assist with the repairs of the damaged cable.

Please expect a call from one of our agents

Kind regards
Metrofibre

MetroFibre Networx's reply01 Mar 2022, 10:40

Official

Johan B's updateReviewer Update

01 Mar 2022, 11:26

Still no sign or ability of switchboard to give me direct access to the maintenance team, with single point accountability...

Johan B's update01 Mar 2022, 11:26

Reviewer Update

Still no sign or ability of switchboard to give me direct access to the maintenance team, with single point accountability...

MetroFibre Networx's replyOfficial

01 Mar 2022, 11:42

Good day Johan

As per our conversation telephonically, we have requested our maintenance department to prioritise and investigate this matter, please note that they will contact you to assist.

Please be advised that one of our agents will contact to provide you with an update on the matter.

Kind regards
Metrofibre

MetroFibre Networx's reply01 Mar 2022, 11:42

Official