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Geetha M
1 reviews | Active since May 2016
17 Dec 2024, 09:55
Is Metro Fibre a Mickey Mouse Company -Call me I will help you run your business and train your staff.
I am at so frustrated, waiting 3 weeks to be connected despite Metrofibre putting a debit through my account. I provided a copy of the debit that you put through, your agents don't understand how to trace debit orders, how is me providing you with my entire bank statement (which is none of your business) at the end of December going to help when you debited me at the beginning of December for services I need in December going to help. Why is your service so terrible?
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MetroFibre Networx's replyOfficial
17 Dec 2024, 12:37Dear Geetha,
Thank you for bringing your concerns to our attention and for taking my call to discuss the matter further. I truly appreciate the opportunity to address your concerns and provide clarity.
As discussed, we can confirm that your MetroGo service at your previous address is scheduled for termination on 19/12/2024. We also thank you for your cooperation as we worked together to address your concerns regarding your change of address.
Furthermore, as noted during our conversation, we believe that your new order has been placed with a different Internet Service Provider (ISP). We kindly recommend reaching out directly to your new ISP to follow up on the progress of your order to ensure everything proceeds smoothly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention and for taking my call to discuss the matter further. I truly appreciate the opportunity to address your concerns and provide clarity.
As discussed, we can confirm that your MetroGo service at your previous address is scheduled for termination on 19/12/2024. We also thank you for your cooperation as we worked together to address your concerns regarding your change of address.
Furthermore, as noted during our conversation, we believe that your new order has been placed with a different Internet Service Provider (ISP). We kindly recommend reaching out directly to your new ISP to follow up on the progress of your order to ensure everything proceeds smoothly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Dec 2024, 12:37
Official
Dear Geetha,
Thank you for bringing your concerns to our attention and for taking my call to discuss the matter further. I truly appreciate the opportunity to address your concerns and provide clarity.
As discussed, we can confirm that your MetroGo service at your previous address is scheduled for termination on 19/12/2024. We also thank you for your cooperation as we worked together to address your concerns regarding your change of address.
Furthermore, as noted during our conversation, we believe that your new order has been placed with a different Internet Service Provider (ISP). We kindly recommend reaching out directly to your new ISP to follow up on the progress of your order to ensure everything proceeds smoothly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention and for taking my call to discuss the matter further. I truly appreciate the opportunity to address your concerns and provide clarity.
As discussed, we can confirm that your MetroGo service at your previous address is scheduled for termination on 19/12/2024. We also thank you for your cooperation as we worked together to address your concerns regarding your change of address.
Furthermore, as noted during our conversation, we believe that your new order has been placed with a different Internet Service Provider (ISP). We kindly recommend reaching out directly to your new ISP to follow up on the progress of your order to ensure everything proceeds smoothly.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations