LM
Lutendo M
1 reviews | Active since May 2014
21 Nov 2023, 00:13
Invoiced twice for one month
I'm being penalized for somethings that's your problem, you invoiced me twice for the same month. One invoice was with the old total and the the other invoice was with the new price. You sent a credit note for the first invoice and now I'm told I owe R760. Why did you invoice twice if this would become my problem and further inconvenience me? Why am I having to explain something you did back to you as if I created the double invoices?
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Replies (2)
MetroFibre Networx's replyOfficial
21 Nov 2023, 09:24Dear Lutendo
I sincerely apologize for the inconvenience caused by the double invoicing issue, and I understand your frustration. This situation is not in line with our commitment to providing seamless service, and I want to assure you that we take your concerns seriously.
I want to assure you that we have raised this matter with our finance management team for urgent investigation and resolution. Our aim is to rectify the situation promptly and ensure that you are not unfairly penalized for an error on our part.
You can expect to hear from our finance team shortly with an update on the steps being taken to address this issue and provide clarity on the outstanding amount. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and are committed to ensuring a positive resolution.
Thank you for bringing this to our attention.
Kind Regards
Marilize
I sincerely apologize for the inconvenience caused by the double invoicing issue, and I understand your frustration. This situation is not in line with our commitment to providing seamless service, and I want to assure you that we take your concerns seriously.
I want to assure you that we have raised this matter with our finance management team for urgent investigation and resolution. Our aim is to rectify the situation promptly and ensure that you are not unfairly penalized for an error on our part.
You can expect to hear from our finance team shortly with an update on the steps being taken to address this issue and provide clarity on the outstanding amount. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and are committed to ensuring a positive resolution.
Thank you for bringing this to our attention.
Kind Regards
Marilize
MetroFibre Networx's reply21 Nov 2023, 09:24
Official
Dear Lutendo
I sincerely apologize for the inconvenience caused by the double invoicing issue, and I understand your frustration. This situation is not in line with our commitment to providing seamless service, and I want to assure you that we take your concerns seriously.
I want to assure you that we have raised this matter with our finance management team for urgent investigation and resolution. Our aim is to rectify the situation promptly and ensure that you are not unfairly penalized for an error on our part.
You can expect to hear from our finance team shortly with an update on the steps being taken to address this issue and provide clarity on the outstanding amount. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and are committed to ensuring a positive resolution.
Thank you for bringing this to our attention.
Kind Regards
Marilize
I sincerely apologize for the inconvenience caused by the double invoicing issue, and I understand your frustration. This situation is not in line with our commitment to providing seamless service, and I want to assure you that we take your concerns seriously.
I want to assure you that we have raised this matter with our finance management team for urgent investigation and resolution. Our aim is to rectify the situation promptly and ensure that you are not unfairly penalized for an error on our part.
You can expect to hear from our finance team shortly with an update on the steps being taken to address this issue and provide clarity on the outstanding amount. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and are committed to ensuring a positive resolution.
Thank you for bringing this to our attention.
Kind Regards
Marilize
LM
Lutendo M's updateReviewer Update
21 Nov 2023, 16:02Thanks Marilize, however it's now 16h00 and I have not had my services restored. I haven't received a call from your office all day. I did however take it upon myself to call 5 times today and everyone seems to not be in the accounts department, they all seem to have issues getting through. The last lady said, 'let me get the service restored' here we are at 16h01 and I'm sitting with no service and now 24hrs behind my actual paying work. Why? Because I now volunteer at MetroFibre... fix this mess you created.
LM
Lutendo M's update21 Nov 2023, 16:02
Reviewer Update
Thanks Marilize, however it's now 16h00 and I have not had my services restored. I haven't received a call from your office all day. I did however take it upon myself to call 5 times today and everyone seems to not be in the accounts department, they all seem to have issues getting through. The last lady said, 'let me get the service restored' here we are at 16h01 and I'm sitting with no service and now 24hrs behind my actual paying work. Why? Because I now volunteer at MetroFibre... fix this mess you created.