KM
Keitumetse M
1 reviews | Active since Dec 2019
14 May 2026, 22:43
Invoice paid but account suspended
Can someone tell me why my account is suspended when I have paid and have sent proof of payment multiple times. Even received an email from you confirming that the invoice has been linked to my account.
Tried calling to get assistance earlier and stayed on the line for a good 30mins ended up hanging up. This is the worst service ever
I have paid and I need my wifi up and running ASAP
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
15 May 2026, 08:25Dear Keitumetse Mabyana
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the suspension of your account despite payment being made and proof of payment having been submitted multiple times. We also understand the inconvenience caused by the delay in assistance and the long waiting time experienced when trying to contact support.
Please be advised that your matter has been escalated to the relevant department for urgent investigation and assistance. The team will review the payment allocation and account status to ensure the suspension is resolved as quickly as possible and that your service is restored.
We appreciate your patience while this matter is being attended to with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 May 2026, 08:25
Official
Dear Keitumetse Mabyana
Thank you for bringing this matter to our attention.
We acknowledge your frustration regarding the suspension of your account despite payment being made and proof of payment having been submitted multiple times. We also understand the inconvenience caused by the delay in assistance and the long waiting time experienced when trying to contact support.
Please be advised that your matter has been escalated to the relevant department for urgent investigation and assistance. The team will review the payment allocation and account status to ensure the suspension is resolved as quickly as possible and that your service is restored.
We appreciate your patience while this matter is being attended to with urgency.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
KM
Keitumetse M's updateReviewer Update
15 May 2026, 10:08It is now 10h00 in the morning, tried calling again this morning and could not get through. Please can somebody call me back ASAP and assist this is frustrating
KM
Keitumetse M's update15 May 2026, 10:08
Reviewer Update
It is now 10h00 in the morning, tried calling again this morning and could not get through. Please can somebody call me back ASAP and assist this is frustrating